I have contacted walmart hq three times about my issue but they don't even have courteousy enough to reply. Here's my letter below:
I'm extremely disappointed in the Fallon, NV Walmart store. You do save me a lot of money; that's why I shop you. But if this problem is not resolved, I'll just take my business to Target.
Aug 7 I bought a diamond ring for my Mom. It was a size seven; I needed it re-sized to a size ten. Vivian told me it would take two weeks to have it resized. I said okay.
In the meantime, I moved to Wells, NV to be with my Mom for the rest of her life. We don't know how long that will be as she has oncoming Alzheimer's. I would be returning to Fallon, in two weeks, however, as my Mom had a doctor appointment.
After Mom's appointment, we stopped by the Fallon Walmart only to find out the ring had not come back. I explained to Vivian that I no longer lived in the area, and it would cost me a fair amount of money to keep coming back to Fallon. She said ring re-sizing usually takes four weeks, although I was previously told it took two weeks. I had no choice but to return to Wells empty-handed.
Two weeks later I called the Fallon Walmart. Barb told me the ring had not come back YET. Two weeks after that I called again. At that time, Barb told me the ring had come in. I explained again that it would cost me $100 in gas to drive down to Fallon to pick it up. Barb said she'd ask one of her managers if she could get permission to send it to me in Wells, NV, which Barb did.
Unfortunately, Barb had sent the supposedly re-sized ring UPS, which requires a physical delivery address. I had only given her a P.O. Box. Therefore, after several days went by I received a postcard telling me I could pick up the ring at UPS in Elko, NV, fifty miles away. I immediately grabbed Mom and drove over there. We were to be disappointed once again as the UPS store had closed at 2:30 pm. Even though the UPS postcard had told me I could pick up my package between the hours of 7 am and 7 pm.
We went back to UPS in Elko again the next day. Finally, I thought, I would get to see the look on Mom's face when she saw how beautiful the ring was. The first thing she said when she took it out of the box was, This isn't a size ten. I looked at the ring, and it hadn't been re-sized at all. How incredibly unprofessional!
While we were in Elko, I figured I'd take it over to Blohm's Jewelers where we could have it re-sized for, I don't know, $20. The jeweler wanted $100. We had to pay it because I didn't see any point in sending the ring back to the Fallon Walmart and waiting another two months.
I would like you to reimburse me the $100 it cost me to re-size the ring. I have never been put through anything like this by any company I've ever done business with. You give me instructions on how to go about this, and I'll provide the receipt for the $100 re-sizing.
But wait, there's more! A few days earlier, I had bought an Isuzu Trooper which I took to your Fallon, NV location. I paid for an Express Lube oil change then went about my business picking up a few things. I picked up my vehicle about 3 pm. A little voice told me to check under the hood. It's a good thing I did. The person who had performed my oil change had forgotten to replace the oil filler cap. On my drive from Fallon to Fernley, NV a distance of thirty miles I could have blown my engine!
You have become very lackadaisical about keeping your customers happy.
If you won't make these two incidents right the ring re-sizing and the oil change fiasco I intend to complain to high heaven to the Better Business Bureau, usacomplaints.com, consumeraffairs.com, and any other private or governmental organization I can. These experiences have left me VERY cynical about Walmart.
And I guarantee the loss of my business will cost you a lot more than $100.
Dean
WELLS, Nevada
U.S.A.
0 comments