Hired all States Van Lines to ship my furniture and belongings from Rahway, NJ to Toronto, Ontario. They underquoted me and when they came to pick up my furniture was going to charge me almost $900 more to move my bedroom furniture so I had to leave my bedroom furniture behind.
What they did not tell me is that they are actually not international movers and can not cross the border with their trucks. They gave my freight to another company called ORBIT to take it across the border.
I was unware that they were going to do this. The name of the man I was speaking to at All States Van Lines was Michael he also has a partner that works there named Alex.
2-3 weeks after picking up my freight I was surprised to get a call from a man named Matthew who works at Orbit. He was saying that they got held up at the border when crossing to Canada and they were going to charge me $590 more.
They were not truthful and kept changing their story. First they said that the truck randomly got pulled over at the border and their driver had to wait 10 hours, then they changed their story and said their driver did not want to wait so drove home and came back 2 days later to pick up the freight and I had to pay for his driving up and down.
They did not tell me why they got pulled over, they said that there was other freight on the truck and I was sharing the cost with the other customer. I told them that I should not have to pay for customs delays since this was not my fault and my agreement with Allstates Van Lines did not state I had to pay extra for custom delays. As a trucking company you have to know that at times your truck will be delayed, you can not hold the customer responsible for this when they have already paid you the quoated amount (they also asked for full payment upon pick up!)
I called Michael at All States Van Lines and told him I had no idea that he was going to give my freight to someone else and that I was not going to pay a person that I did not hire anymore money. Allstates Van Lines pretty much wiped their hands clean of our agreement and told me that since Orbit had my belongings I had to pay them what they wanted.
When I went to the customs office to clear my belongings the customs officer pretty much told me that they have heard negative things about ORBIT and that this was not the first time they have tried to get extra money from their customers.
I believe All States Van lines and Orbit work together to cheat their customers. All state Van Lines and Orbit in my opinion are dishonest and fraudulent companaies. Their quoated price is cheaper than other companies for a reason, they know they will try and get more money out of you later, if I had to do it again, I would go with a more reputable company like United and pay a little more and trust my belongings are in good hands.
Moving is already a stressful ordeal without having your belongings held hostage until you surrender more money. I regret doing business with Allstate Van Lines, would never recommend their services or Orbit's services to anyone!
Ann,
Toronto, Ontario
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