I have been a member in Farmingdale NY and have ten massages saved up so I asked them to stop charging my account so I can catch up. They now told me that I will lose all ten in 30 days! I specifically asked this question when I signed up and they lied to me.
If they are making money by charging and not providing a service, that is illegal. I hope the local person was misinformed, but she was pretty firm that they do steal members money in these cases and thats how they improve their profits. Disgusting!
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