Long story short:
I recently moved to the country... Sprint has NO and mean NO coverage here but on a map they show they have coverage... How convenient...
I contact sprint and being a 4 year customer I throught they would help mefind a solution to fix the problem...
Sprint says they fixed it... Yet no bars... No calls... My fiance had aflat tire and I didn't even get a call to help her... Thank God for a good copnow and then
So I buy a cmda cell booster off amazon, $250 out of my pocket to do sprintsjob for them... NOPE no problem resolved, just the same problem still... Ibuy a yagi antenna... Nope no service
I buy an airwave devie off amazon... Yep I spent another $40 out of pocketto do sprints job. I call to activate it... These people are snakes I amtelling you... I am told no new charges, no new contracts, blah blah blah blahblah
I log in the three days later to view my bill... Now not only have I spent$300 but GUESS WHAT... I AM AT THE END OF A 2 YEAR CONTRACT BUT JUST GOTRENEWED FOR ANOTHER 24 months!!!
I call into airwave... And I am nice but firm toned. Guy barely knewhow to do his job let alone solve my problem. He says I can't have boughtan airwave as sprint is the only copamy legally able to sell them. I askhim if he is saying I broke the law by buying an airwave... His reply was"possibly". His manager finally takes this less than brightguys phone call and acknowledges amazon dose sell them, he got one there also, and says yes he see's the new contract and new activation on the voipline.
So here I am thinking what voip line... He says I got a voip line with theairwave similar to vonage... I plug a phone in and nothing happens... Hmmm... Iask him to call me nothing happens... I try to call him no dial tone becausenothing happens... He acknowledges the line must not have been activated so Iask him to remove the charge. Not a problem he says... (sprint this isall documented in your computer system... READ IT FROM THERE!)
So here we sit paying for phones we can't use, both of us work from home and are having to stand on the edge of a road to make a phone call... I don'tremember the verizon guy ever getting hit by a semi truck to get confirmationthey could hear him, do you?
Next my mom suffers a heart attack, was in ICU, and literally came withininches of dying. I have an airwave... I have the voip line... My familycalls... Do my phones ring??? Nope... I almost missed the last seconds of my mothers life for putting my faith in sprint that I would receive the service I paid for... How would that make you feel. On my return from thehospital after a family member had to drive to get me (thank goodness I have cellservice right) I am forced to buy a magic jack, the new version that doesn'tneed a computer just to have phone service. 6 years for less than I ampaying a month here at sprint yet their service works and sprints doesn't.
At this point I have had it, I almost lost my mom, I have spent money out ofpocket, I have spent hours on the phone with sprint and to no avail I am payingfor a service I am not receiving. I call to cancel, per the contract ifservice can not be provided and a ticket was launched to assist yet no servicewas offered sprint is bound to allow you out of the contract fornon-performance or whatever you prefer to call it.
Lady picks up the phone... Yeah... That's going to be $250 per line to get out, I tell her LADY I ALMOST LOST MY LAST MOMENTS WITH MY MOM because youcan't give me phone serive..."sorry for theinconvenience"... inconvenience... So if any of sprintscustomers pass on... Don't worry it's just another inconvenience... I become irrate to say the least... She passes me to her manager who is utterlybeside himself when I tell him what happened. I asked him how he wouldfeel if he was me and the guy got choked up to the point he could tell myfrustration... He places me on hold and passes me to an account manager and hestates under these circumstances they should have not problem letting us out ofour contract and he could not apologize enough... Wow one good employee.
Account manager picks up, reads our notes and hits us up for the earlytermination fee... We are irrate again... She says clearly sprint is notresponsible for emergency situations where there service is not in range andall this while we have paid a full months service bill and can't use ourphones... Sympathy...
We tell her look at the system... We have bought an antenna booster (notpassive, it had an amplifier), we had gotten an airwave and even asked her tocall us on it... Guess what... Phone didn't ring. Had 5 bars yet didn'tring like we were telling them the whole time.
She then claims that the tickets were put in for a technician to go serviceour previous residence where they found a few blade antenna's that neededreplacement. We never had a single problem at our previous address everNOT ONE yet they found why we couldn't use our phones 40 minutes away at thataddress? Well because sprint goofed up and dispatched a tech to thataddress it is of course THE CONSUMERS FAULT. We are paying theearly term fee's as sprint has forcibly imposed on us, we have to pay anactivation fee of $36 for a line that is document to have never been turned on, they have zero proof their own tech could even ring the line as when they triedthe system would ring... Ring... Ring... Ring. Ring... You got it... Never bepassed to a voice mail system... Because it was never provisioned correctly tobegin with.
So a months plus of non usable service
Sprint sends the technician to the wrong address
Sprint says our new address has cell coverage on "their map" - ifI had crayons I could probably draw you a better one
Sprint says servie is good so we must pay termination fees
Sprint says we must pay activation fees on a line never provisioned
Sprint says if a family member is in critical condition yet no service is offeredat your location that is your problem (get a magicjack! They work!)
Sprint says the charges are all fair and correct
Sprint says pay them or be given to collections
Sprint says you as the customer are responsible for their mistakes
Sprint says you must pay for a service they can not reliably render you
Before you sign that contract renewal you should remember all these things. We were with them 4 years and not one late payment... But when push came to shove... We were a problem they could shew away... Are you?
Proud straight talk customer as of this day and my mom is making a slow recovery... Her mishap was more than an inconveniene to me sprint.
To the good employees I spoke with... You guys work for a horrible company and you can honestly do better in life aligning yourself with a company movingup... Not down or sideways.
To sprint... You should be ashamed...
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