Complaint / Review
JustAnswer.com
Unused $37 Balance Not Refunded and Support Phone Always Busy

All the usual signs of a ripoff artist. I have $37 on account that has never been used, and after over a year I think it's time that I be refunded, because I don't know that I will ever use that money to ask another question. Despite what their support info tells you, you cannot cancel your subscription on your own. There is simply no self-help process for a refund of unused money. My online request to support has gone unanswered for well over a month now. Their only phone number, 888-862-9212, answers, but then after one ring it goes to a busy signal.

Legitimate companies will auto-refund after a reasonable amount of time; they won't expect to hold your money forever, but not so with JustAnswer. That should be your first clue of a scammer. Second, as I said above, the phone will never answer. That should be your second good clue of a scammer. All the other complaints about them on this site are another good solid clue of a scammer. Don't risk it. Contact a real expert directly yourself; you don't need to use JustAnswer to get real expert advice.