Went to Mattress1one in Sept of bought an Icomfort Prodigy mattress, boxspring and frame for ALOT of money. With 2 weeks, mattress was returned and exchanged for a Stearns and Foster Fleet St. (lost $500 on that exchange... Company policy) plus a charge for the 2 free piece of crap pillows for $99 was added to the exchange.
Now, 9 months later, I am left with a saggy mattress that kills my hips. For a fee they will send someone with a weighted piece of string to measure the impressions. If not greater than 1-1/2" there is nothing they will do. "some mattresses just sag like that" is what i was told. REALLY?!?!?!
For $1800.00 one would think it "shouldn't" sag like that! If the impression fits their criteria, they will replace the mattress for a delivery fee.?!?!?!?!??!!
I spent alot of money at this store. I was told how great their products are. I have been more than nice about both situations that presented... And got nothing but an empty wallet.
I called Corporate today and spoke to Matthew. He was gracious enough to waive the inspection fee if I did it myself and emailed him photos. Imagine That!!! When I questioned the waiver, he started to get a bit rude with me.
I think I have spent enough money with this company to warrant some better customer service and no more fees for their defective, factory blemished being sold as Firsts inventory!
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