My fiance' and I hired Signature Wedding Films to video our wedding in February and they did not show up! We had a contract, paid a deposit, and they didn't even show up or gave us a courtesy call. Because of their lack of professionalism, our wedding day was partly ruined. After we got back from our honeymoon, I tried contacting the president of the company for an explanation and a refund and it took him almost a week to get back to me.
When I finally reached the company's president, I didn't even get an apology! All I got was excuses and blame for not providing them enough information. I checked all our emails and we did everything on our end to ensure they had everything they needed. Still no apologies. We were deeply hurt by this company. If you are considering hiring Signature Wedding Films for your wedding, think again. Don't take any chances and find someone else. When hiring a vendor, I recommend getting everything on paper, and do not pay the entire amount up front.
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