Cingular wireless has caused me an amount of inconvenience that is unimagionable! What i am going through to have fixed a problem that there incompotent employees caused in the first place is something that i only have ever seen on t.V.
It started with me changing my plan to get an extra 200 minutes to stop overage charges that always somehow happened reguardless of what the counter on my phone said. When the lady at the south Lindbergh Service center upgraded me to a new plan it was a plan that apparently isnt supposed to go with my phone!
Why it doesnt no one can explain to me. I noticed on one bill that i was being charged for mobile to mobile minutes although they were free in the new plan. I paid the first month of 139.74 thinking that there was maybe just a service fee for changing plans. Then this last bill 064 through 074 came at a lovely 386 dollars!!!
On my bill it appears that i was charged yet again for two plans and once again all mobile to mobile counted as minutes! Upon recieving this bill i went to the s. Lindbergh store to discuss the bill about 2 weeks b4 the due date. I signed in, waited 45 minutes and still the same 3 people ahead of me were still ahead of me so i had to leave for other business.
Thats where the fun began. Later that week i used my entire lunch hour on the phone with customwer service just to have them tell me it was there error, and if i just went to to S. Lindbergh store, with the reciept showing there error, which i did and still do have, it would be fixed and me refunded or credited. He said he made a note on my account.
Now at the service center i was told they couldnt help me and the manager would have to call me back on monday. It was saturday now and the bill was due monday. Fine. On Monday guess who never called. So i drove up to the store that evening to find out what happened and they informed me there was no manager there due to he/she leaving early. They said noone else could do anything but they would leave a note reminding the mamnager to call me tuesday!
Tuesday still no call so i called cust. Service again. I had to explain the story for the 5th time and fax them a copy of my reciept which the s. Lindbergh store already copied and had the origional copy of prior to that! She apologized and said she would take care of it immediately upon getting the fax. She said she would call back that day with the corrected bill for 3 months.
I sent the fax got its arrival confirmation, and then waited... Wednesday no call still, so i called cust. Service back yet again to tell my story to the 4th person i think for the 8th time! She said she couldnt get in touch with the prior lady... She couldnt help me or do anything... She couldnt get through to the manager at the s. Lindbergh store or even the store... And the topper was that her advise to me was just wait and see what happens or something like that... Either way here i am wednesday night... No answers no clue whats going on, and the possibility she said that i may be responsible for any late fees because of the bill being due monday and it now being wednesday if this was decided to be not on there shoulders i guess one could say.
What am i supposed to do and why can they get away with this. I know my manager cant leave as he pleases, i know my business doesnt treat and would never treat our customers like this, we wouldnt have any! Besides, who really is the manager, who do i tell all of this to who really cares and can do something about it!!! Well its been 2 weeks and i havent found out yet.
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