NRS picked up my stuff on May 4 and were expected to deliver 9-19. Close to the end of the delivery window, no "customer service" agents claimed they were able to find my things, or to ever give me a weight ticket for an accurate price. They just said "it probably hasn't changed from the quote". Right. Subsequent calls later gleaned that my stuff had never left the Houston, TX warehouse it was brought to the day after pickup and it was now two days after end of delivery window. No one ever called to tell me that delivery was not going to happen, no one ever calls you back, endless hold times. They never apologize for the stress they're putting you through, neither do they seem to register that what they're doing is actually a problem.
Finally, weeks later, the carrier (which I've found your belongings go through multiple brokers and carriers-NRS-colonial van lines-Allstate relocation) called the day of to schedule delivery for the 24, then called 10 min before delivery and cancelled, and did this multiple times.
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