If you like boys, you've arrived at the best organization. I'd the fantastic catastrophe to use the corporation to displace my previous wood facia with new upvc cladding in April. Despite it arriving having a 10-year guarantee, I'm still battling them to correct their defective function, more than 12 weeks later. Consider my guidance AND PREVENT THE CORPORATION NO MATTER WHAT.
After I first created an enquiry to truly have the work completed, these were twisting over backwards, continuously contacting me to determine basically desired to proceed using the work. About the evening of registering, the salesman actually went 45 kilometers from Edinburgh to make sure they got the agreement. (Eager or what!)
I decided to-go having a colored fascia rather than the typical bright. The test the salesman showed me was nothing beats the ultimate item of course if you lookup at my facia from walk out you can observe it's merely been dispersed with color in the place of appearing out of the manufacturer currently covered. There's bright all over the bottom of it and fairly ugly when observed. I've since discovered they obtain a nearby [bodyshop I ws recommended] organization to merely apply it the color of one's option.
The installation went forward easily and also the real installers were excellent and extremely useful. On completion of the task, the total amount of the cost needed to be compensated instantly, that we offered towards the installers. Nevertheless, after I first noticed this facia, I want I'd simply terminated the entire work and forfeited my deposit.
Within The next couple weeks, once my check have been banked, I observed many problems using the installment that we documented for their “Customer Service”. I take advantage of this phrase really freely because it doesn't occur at-all and that I feel they might do with happening programs to understand how-to really cope with their clients.in the last 12 weeks they've been out to kind atleast six problems.
That is where my gripe using the company lies.
I'd but still need to advance all my problems for their representative David Stewart, who evidently needs to sanction all remedial work. He's probably the most arrogant individual I've ever endured to cope with in virtually any organization.in the place of acquiring accountability and correcting my problems, he constantly informs obvious lies he may telephone when he never does. That's only if I really have the ability to consult with him. This really is cascaded down towards the remaining team so when I-phone to join up a problem discovered, I'm informed he's possibly in a gathering or strangely “out”. Don’t spend your own time awaiting a return phone because it WOn't come. I've held reveal report of all of the occasions I've needed to contact them in the last 12 weeks to record these problems also it doesn't create permanently reading. It's only if I contact them over and over they really claim they've somebody pencilled into visit “tomorrow” to repair the problem. Obviously, easily hadn’t called them this period I'd be still waiting. Each criticism has had roughly 6 - 2 months to repair once noted for them.
I've little assurance within this organization and might recommend additional potential customers to remain well away. There are many different more reliable businesses available to provide your hard earned cash to of course if I really could reverse the time and proceed elsewhere, I'd.
Providing Craftsman Cladding my company may be the greatest error I've available in my own lifetime.
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