I am writing to dispute a fraudulent letter stating my merchant processing account is past due. I have written several letters to Harbortouch in addition to making phone calls and did not receive any call backs. I have never had the opportunity to speak to a representative. Emails have been sent with no response.
I never had an account with Harbortouch. I do NOT have an account with Harbortouch, I do NOT have equipment from Harbortouch, I do NOT process credit cards through United Bank Card and the restaurant was closed. I am requesting that the (charge be removed), that any finance and other charges related to the fraudulent amount be credited as well, and that I receive an accurate statement.
I spoke to mrs. Meaghen brugman, pos order administrator, harbortouch left a voicemail and replied to email requesting canceled account on 8/8. Contacted mrs. Brittany reilly and told her that the order was canceled.
CONTACTED MR. Bryan hampton and told him to cancel the order. He canceled the order. I have been in contact with Mr. Bryan Hampton and he assures it's just a computer generated mistake. If that is the case, I would like to have something in writing.
It will be necessary for me to speak to a manager from United Bank Card and Harbortouch or someone who is going to take care of this issue immediately.
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