Liberty Lighting sent us light bulbs that we did not order and were not even bulbs we could use in our shop. They would not take them back without a 20% restocking fee. They eventually agreed to waive the fee but we had to send them back at our cost. After receiving the bulbs, they filed a complaint against us with the Better Business Bureau, where we have an A rating that we want to keep.
When the light bulbs were received and we contacted the company, they played back a recording that authorized the shipment. They spoke to our shop manager who is in charge of customers and production, not ordering any supplies, and told him that they had just spoke to an individual about an order and they just needed the address to ship them. The individual's name they had given was the name of our owner, so he said "ok" and gave him the address. When we called and complained about the order, they said that the individual they referred to was their salesman, not our owner.
So they had no record of an order placed, just the "ok" to ship something we never ordered.
After two phone calls from different people in our company they said since there was so much confusion, they would waive the restocking fee if we would ship them back. After we paid $68 to ship them back, they filed the complaint against us for not paying for the bulbs. We checked with the Better Business Bureau in Maryland, and they are not registered with them, but they did have an F rating with them and there were 26 complaints against them.
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