We are another small company ripped off by this scam. Norvergence reps walked into our office with their 3 piece suits and told us of this wonderful product they have that would save us money and improve our communication system. I should have known from the beginning this was too good to be true. They told us they would give us 6 cellular phones with unlimited minutes which would be carrier neutral, pay the early termination fee for all the existing carriers, would provide internet service, unlimited long distance, toll free service and this amazing Matrix phone system that has all these great features. All this for one low monthly price!
This sounded great to us because we are a service oriented company and spend alot of time using our cell phones.
The hook was set.
We signed the papers and the process started... So we thought!
We received 5 cellular phones with service provided by XXXXXX cellular company which had terrible service and did not work in our area where we have great coverage from other cellular companies. We complained and then they sent us new phones from another provider that had Texas area codes.
The Matrix box was mounted in our office and this is when the problems went from bad to worse. I spent hours on hold with custom service and could not get any answers. I have thousands of dollars in bills fom cellular companies and now from a leasing company. Another promise that was made to us was that they would pay our lease if the phone system was not hooked up within 60 days. We never had a phone system hooked up as promised. They have breached any agreement that we have had with them.
Now our current situation is that the leasing company that our lease was transferred to has filed a lawsuit against us claiming that we owe them close to $39,000 because we breached the contract. I signed an agreement with Norvergence for a communication package and now what do I have? There seems to be multiple copies of this agreement now. I have been sent one from XXXXXXX financing company with there name on it and I also have the original agreement that was signed and copied in my office that only has norvergence on it. What is going on here. I am told that this is going to cost me thousands of dollars maybee 10k to fight this.
I have only received 2 bills from the financing company which we have not paid and now they are sueing us. This seems kind of weird that they have filed so quickly being that there has only been 2 missed payments. I have other leases that I may have been late paying once or twice but I have never been served papers from the court ina state I have never done business in.
Is anyone else in this same situation?
Scammed in NJ
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