Complaint / Review
The Bradford Exchange
Bradfordexchange.com BEWARE

I purchased a Christmas Village collection for my wife as a Christmas gift, the pieces arrived mostly on time and she was happy until the final order 3 weeks ago arrived. For a two week period, a tracking number they provided was invalid which just makes you feel very confident in their abilities. When I called and spoke with someone about the invalid number, I was told yes its invalid but I cannot do anything at all. Really? Really??? Eventually, about two weeks late, the parcel arrived.

The collection was Muppet's themed (her favorite) and featured figures of all of her favorite characters. After the final delivery, we noticed that we did not receive two of the figures that were originally advertised.

I sent an inquiry email, and got no response. I placed a call, and was told that the picture was 5 years old, and the two figurines in the question were no longer being produced, and had not been produced in some time.