LIES LIES LIES I lost access to my files back in January. Since then I have placed more than 50 phone calls and have logged at least as many emails through the Service Center. I have spend countless hours on hold. I have left voicemails at 661-579-5531 for Beth Herzig Ext. 203, Chris Herzig Ext. 205, Steve Bennett Ext. 207.
Since January, I have received NOTHING from this company except LIES about when access would be restored, LIES about when phone calls would be returned, and LIES about dates/times for status updates. Bill, Chris, Steve, Dave and Beth (I actually think they might all be the same person) could use a lesson in customer service. The first step of course which is honesty.
Interestingly, even though they aren't providing me with the service that I paid for, I see that they are still cheerfully accepting payment from new customers.
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