I joined because I liked the deal. I ordered 6 books for a dollar and shipping. The shipping charge was not bad. I soon got the books and went back to the website. My account showed that my books were not shipped.
I figured no big deal, they are late in updating site. I order 3 more books and include a coupon for $10 off that Double day sent me. SO with shipping, my order came to only $16. This was on Jun 1
By June 23 I still showed no change in my account, this order and my last that I received still said open - not shipped. I emailed them. Here is my emails back and forth to them...
What is the status of my order? Every time I look at my order status, one says submitted and one says open. I have paid but still not received my order. When can I expect shipment?
The replied... Dear Member, Thank you for contacting us. We would be happy to address your request or concern as listed below;however, we will need your valid, eleven-digit account number or yourcomplete name and mailing address to access your account. If you recently relocated, please provide the old and new addresses. Please include this entire email and restate your concern in your responsefor a prompt reply. Please feel free to contact us again, if you have any additional questions or concerns. Sincerely, Brenda Birster
Me - I do not have an account number as it states PendingEvery time I look at my order status, one says submitted and one says open. I have paid but still not received my order that says open. When can I expect shipment or refund?
Them - Dear Member, Thank you for contacting us. Your account number is #. Please make sure to include it with all correspondence. We're sorry you did not receive recent orders. If you could email uswith the titles of the orders in question, we would be happy to research the matter further. Please include this entire email with your response to ensure proper handling. Thank you for mentioning your concerns regarding our web sites. So that we may investigate this matter further, please respond to this email and change the subject line to "Technical Difficulties". Please be sure to include as much additional information as possible. We will forward your concerns to the technical team. Please feel free to contact us again, if you have any additional questions or concerns. Sincerely, Joe Clemente
Me—Here is my order not received account number is # 1 344093 2ND CHANCE Open $5.99 1 344085 1ST TO DIE Open $5.99 1 112896 SILENT HONOR Open $5.99 Subtotal: $17.97 Shipping and Handling: $7.97 Estimated Sales Tax: $0.00 Order Discount: -$10.00
Them - Dear Member, Thank you for contacting us.
We checked your account and discovered that the product you mentioned was not shipped. We're so sorry; the order is now being processed. Please allow approximately 14 business days for delivery. Your understanding is appreciated. Please feel free to contact us again, if you have any additional questions or concerns. Sincerely, Lakeshia Williams
Well, on July 14 I finally received my order and I find a bill for $25.94. So I email them to let them know I ordered online and it is set to charge my credit card and plus I hd a ten dollar off coupon...
Me - I recieved by order today with a bill for $25.94 I have already paid for these books online. My account shows no shipments or payment made. It shows no balance or nocommitments.
Them - Dear Member, Thank you for contacting us. We appreciate you letting us know that you recently sent a payment on your account. Unfortunately, we have no record of receiving it. We ask that you please send verification of the payment via the U.S. Postalservice. Please do not send proof of payment as an email attachment. Due to the possible transmission of viruses in email, we are unable to open any attachments. If you paid bycheck, we will need a copy of the front and back of your canceled check. If you are unable to obtain a copy of your check, we will also accept a copy ofthe bank/credit union statement verifying that the check was cashed, if accompanied by a copy of the check carbon. If you have not received verification of payment from the bank, it is possible your check was lost in the mail, in which case it may need to be reissued. If you paid by money order, we ask that initiate a money order tracethrough the place of purchase and provide us with a copy of the results. If you paid by credit card, wewill accept a copy of the credit card statement that shows this transaction. Please do not send original documents as we will be unable to return them to you. For prompt service, please include your account number on all documentation. There is currently a balance of $46.92 due on youraccount. Please let us hear from you soon; we're anxious to resolve any discrepancy on youraccount. Please feel free to contact us again, if youhave any additional questions or concerns. Sincerely, Customer Service Representative
Me - When I placed my order, I entered a coupon for $10 off. It is not on my bill. I will look for my records of the transaction. I have my profile set up to charge my bank card automatically
Them - Dear Member, Thank you for contacting us. Promotions that are featured in your club mailings, or other special offers you may receive such as special discount coupons, cannot be orderedon the website or through email. If you wish to use a coupon that you received in a club mailing, a special order form, or any additional special offers, you must mail the coupon tous. This will ensure that your order is processed correctly. Please feel free to contact us again, if you have any additional questions or concerns. Sincerely, Customer Service Representative
Me - I was able to add my coupon to my order and I assumed that you would bill me and ship me as soon as possible. So I threw the coupon away but my transaction on my account shows I input the coupon. It's been over a month and I am still working this issue. If I am unable to use that coupon online, why give us the option when placing the order? I have had nothing but problems since joining this club. I get sent a featured selection but don't have the option of selecting Don't send on the website, so I get a book I don't want and now have to pay for. My account shows I have no commitments so I guess I don't have to fulfill my side of the agreement since you are not fulfilling yours
THem - Dear Member, Thank you for contacting us. Even though the coupon had to mailed into receive the discount, it only applied to orders of 2 or more books totaling $20.00 or more.
We are sorry; but, your order does not qualify. Please feel free to contact us again, if you have any additional questions or concerns. Sincerely, Customer Service Representative
So here I am having to pay for these books as it turns out that they never charged my card which is on their website to do so. Still no update on my account and I still have more books to order to fulfill my commitment and be done with them.
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