A few days before I was to return to the states from a classified area in Iraq which had no cell phone service. My Mom called T-Mobile. I made sure she had a phone, she knows 611 and I am not sure of the motive, but knowing my Mom probably wanted to surprise me with the newest phone. She has done that all my life.
I am her payee for disability, and look after her needs when I am home.
As soon as my feet hit American soil, I was on my way to see my wife, and family, including my Mom.
We had service with them for 6 long years, 3 deployments, and one scam after another.
When I arrived home I realized a scammer had my legaly Disabled Mother talked into a plan that changed the crazy $500.00 a month plan to a $90.00 a month plan which was not even a real plan, since two phones were BB, (so I could speak with my family through the BB messenger feature in Afghanistan.)
So these 2 lines were useless stripped of the BB service by this scammer.
However we had let T-Mobil know that we were letting the phones go now that our contracts were up, due to past scams that almost ruined my credit.
My Mom thought she was helping by lowering the bill, and did agree to a contract that lowered the bill by $400.00, plus they took $200.00 off the old bill to entice her more. The problem is... She never could make decisions on my phone before, but all of a sudden they said she was a signer, and she had tied me to T-Mobile for 2 more years on phones that are falling apart.
I called and explained, but they have us hooked into paying $200.00 per line X 4 which is $800.00 when she has not the capacity to understand fast talking scammers. Plus no new nice phones, but old phones we were making last so I could move my phone with my wife, which I did.
They still will not take my name off, or take the 2 year contract off even though they know she has dementia, and had her in tears saying I could have called her anytime from Iraq because his son called him all the time from Iraq.
I do not know where his son was, but if I could have called, I would have called my wife, my sister's, and my Mom, who I love dearly. If I could not call them I certainly could not call T-Mobile.
T-Mobile has betrayed my family more than once, twice, now 3 times, due to scams, including a non-official store who activated old numbers that were not ours then sent the bill to west hell, and put it on my credit. I went through fraud and they backed down with a letter to the credit company.
This has reached a new low. Can anyone tell me if the legaly disabled have any rights against scams such as this?
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