We own a locally owned print shop. I met with Virginia Business Systems, Roanoke VA, Steve Puckett, Manager and a sales rep in Roanoke VA. Months before my shop opened and explained to them what I was opening and what I needed. For over 30 min. Steve Puckett, Manager went on and on about what a great company with Virginia Business Systems is and all the reasons that my new business should choose with Virginia Business Systems for all of our printing needs. He then went into how long with Virginia Business Systems has been in business and that they have years and years of experience helping get print shops off the ground.
He showed us a machine and told us that we would be getting one step down from that machine and the only difference would be 10 prints per min. He then went on and on about what a great machine it was and all the wonderful things it could do for my business.
Afterleaving this meeting, we would never see this Steve Puckett again. We signed the lease based on receiving a Aficio MP 8001 SERIES machine but being told that specifically we would be receiving a Aficio MP 8001 machine. The machine showed up 2 days before my shop opened (over a month and a half after our meeting). It showed up with 789,830 clicks already on it. The rollers were burned. The bottom drawer was broken. It was missing the right upper side of the machine and the entire finisher unit. It took almost 2 months to get a replacement machine. Both machines, however, were not the machine that we were told we would be getting. We were missing equipment and did not receive it all until we had been opened almost 4 months.
Wehave been opened for almost 2 years and still have not received any training. Our Aficio MP 8001 series machine turned out to be a machine designed for a back office, not a print shop and we are experiencing about a 33% uptime, with an average of 6.1 day fix time. We leased 5 machines from this company and currently none of them are running. We were told that when our machines would be down for more than 24 hours VBS would run the jobs at their expense until our machines were back up again.
They did this one time for one job only, and now are saying that they never said they would do this. The lease was supposed to include all networking, but they said if I want the machines networked it would cost me 150 dollars per hour, so I have had to go to an outside networking company to have this done. None of our machines are running at a 95% uptime. VBS does not return phone calls or emails for days or weeks.
My reputation has suffered because of this company, and I am not sure how much longer I will be able to stay in business. They are refusing to follow through on any of their promises. Right now I am running jobs on a use copier. This has been a horrible nightmare! If my business closes, I will lose everything because Virginia Business Systems, Steve Puckett still wants their money.
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