Yesterday, my daughter and I started the process of shopping for a bridal gown and bridesmaid's dresses for her Jan wedding. Living in Allentown, we naturally started in the area and proceeded to Kaufman's. We found several items that were high on our prospect list. Fortunately a friend of mine had heard of problems in ordering/delivery of gowns from Kaufman's and suggested I do a little research before making a purchase. She directed me to this site and that of the better business bureau. Let me say, I am so glad I did not buy anything at this store nor will I in the future.
I am shocked at the rebuttals posted to the complaints filed by a Lisa of Easton and Catherine of Bethlehem. Having worked 30 years in the service industry, including retail, I cannot believe the tone, rudeness and general going out of ones way to upset the customer. What the anonymous rebuttal author fails to keep in mind is that ones wedding day is one of THE high points in ones life. It is a stressful time for the bride, the mother of the bride and all those individuals involved in wedding planning to insure that there are no problems. The last thing these individuals need is to wait until the last minute to get a dress and have zero time to do alterations.
Now before you fire off one of your hostile rebuttals, let me say that I know you need to order gowns well in advance of the expected date. Yes that is the responsibility of the customer. However, as the sales person of the store, you need to emphasize that your delivery dates are more like 6 months then the 4 you mentioned to me and obviously to Lisa and Catherine. And a 4 to 6 month delivery date is no good if the store fails to place the order, as I read in one of the complaints.
I cannot believe that the owner of the store is condoning these rebuttals and this type of attitude in general. If he/she is, it certainly explains the problems. To Mr/Mrs Kaufman, you better straighten up your stores' activities or there will be no Kaufman's and you "anonymous helpful" employees will be looking for new a new line of work. I would suggest something other then retail.
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