I have been a customer of Service America. Most of their service techs do not know what they are doing! They blame it on your home appliances and find excuses while they destroy what they came to your home to fix to begin with.
I recently had 6 techs sent to my home to fix a faucet that they broke. Each tech blamed it on the previous one and I had to pay out of my pocket for the parts! My Service America contract price is almost $500.00. Service America is a big scam and will claim that they only hire experienced service people. This is not the truth!
This company believes they have a monopoly on the market in Florida. I received a letter in the mail stating that they are now forcing their customers to pay a service fee of $45.00 every time they have to service your home! This was never stated in their contract and they are scamming their customer into paying this incredulous service call fee. They actually count the number of times they come to your home, this also was not stated in their contract.
I spoke with two managers who sounded like a robot and were extremely disrespectful, while they kept repeating that Service America can enforce any service fee at their discretion! They also disclosed that Service America takes a loss every time they come to your home! This scam is being passed on to the customers.
After charging their customers almost $500.00 for a contract, they have the audacity to complain that they are loosing money as well as an arrogant disregard for their customers. This is pure American Greed! Now my family, neighbors, and friends are waiting for their contract to expire so they can drop Service America as soon as possible. Beware of Service America and their shocking practices.
Steven Christensen President & CEO hides from his customers and has his "so called" assistant call you back to debate with you and waste your time. This woman actually left a message on my phone stating that in order not to charge a service call fee they will raise my contract fee which is already $500.00.
Don't forget, now they count the number of service calls to your home! Stay far far away from unethical and now a "new scam" from Service America!
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