My husband and I went to Home Depot on the 2nd of June. We purchased things totalling $17.80. They submitted this check, via their clearing house CPRS, on the 7th of June and my bank paid it out on the 10th.
Doing a routine check online of my bank account, I noticed a "9999" check (an ACH automatic withdrawal) in the amount of $25.00. I immediately pulled up the imagine and it was written to this CPRS acting for Home Depot.
Now I was majorly confused and I called Home Depot, they told me that I had to contact CPRS because the check must have come back NSF. I said this was not so and asked for the number to CPRS. No one in bookkeeping seems to be able to locate it and I asked for their corporate number. I was again told that it would take " a few minutes" to get this number and the phone was put down on the desk. I waited but in the interim I am hearing a discussion of well how should we handle this woman. I don't know if we should give her the number or not. When after about 15 minutes the woman came back on the phone I asked for the store manager. I was told that he was gone for the day. I had to go online to get Home Depot's corporate number and then I had to demand the number for CPRS from them too.
When I contacted CPRS they told me that the only reason they would take moeny from my account is because a check had come back NSF. I told them that by law even if the check had come back NSF they could not just go in to my account and withdraw anything without my explicit permission. They said that they could because when I signed that check over to Home Depot I was entering into a contract with them also. NOT!!!
To sum things up, I was not and have not been NSF to Home Depot. They were paid and I have a copy of the check to show such. It was never stamped NSF. Also, I have had to take time off work to go to my bank so I could have this reversed. I asked and then demanded that CPRS put the moeny back in my account and a young man by the name of Jason laughed at me. So I am going to the District Attorney on Mondya to file theft charges and before anyone says this is a CPRS problem remember they are acting as an agent for Home Depot making Home Depot responsible for this theft.
I will keep you posted but from now on I will be stopping at the bank for cash if the hubby still wants to shop at Home Depot. There will be no more checks from this family.
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