Our situation is similar to ones reported. We purchased a diamond engagement ring from Jareds on October 15 at their San Antonio, Texas store from their "high-end" Hearts Desire selection. After sizing and inclusion of my mother's center diamond, we proceeded in January to buy a wedding band. At that time, when comparing bands we were told that we had not actually received a Hearts Desire ring and that we had only a lesser IGI graded ring. Both my fianc and I explained that we purchased a ring from their Hearts Desire collection and they told us that they get their diamonds display locations "mixed-up all the time". Now I can see why they don't print out on your receipt any description of the IGI size, clarity and total weight of the diamonds you purchase as they want to switch or not be responsible for what you think you are purchasing. All they do is include secret codes printed on the receipt that only they know. After being put on hold for hours at both the store and their customer service center, we were offered an insulting, $50 gift certificate for their admitted mistake. I will probably never use this certificate as do not trust them whatsoever. Beware of Jereds.
0 comments