All documented under Request Ticket Number: YS00000738
In summary:
Place order for cigarettes on 09Sep2011. Followed up on 07Oct and reported order not received. Was told to be patient, orders cannot be lost.
Further requests for update and response:
18Oct - shipment in compliance check at Ukrainian Postal Service.
19Oct - shipments will go out in couple of weeks
24Oct - please wait another 10-days
17Nov - shipments will be release in 48-hours, dispatched from Ukraine and delivered in 9-15 days
28Nov - advised that refunds are no longer offered but all orders should be sent in 7-10 days
19Dec - shipments released few days ago
As of 18Jan shipment still not received.
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