Complaint / Review
Cox
Dumb employees OR thief employer?

The first issue is that they tried to charge me twice for a modem that I bought already.

- The second issue is that I put my payment as automatic detection and it went fine for the first 4 times. The sixth time I knew that I have to pay fees for late payment because one of the dumb employees entered my credit card information wrong and I spent 2 hours to fix it over the phone.

So the question is: Why each times one of the customers made a mistake he has to pay a fee, and from the other side if any company made a mistake OR try to thief, all they have to pay is: "We apologize"