Ordered a wand on September 18. As of December 5, I have not received anything. According to their website, it should take 3 to 4 weeks to get the wand. I have sent them 4 emails, to which they replied to one.in that email, I was told the wand would ship out that Monday. That was over a month ago.in my last email, I asked them to credit my account back or send me the wand. That was over a month ago. As of 12/05, I haven't got the wand, the credit or a response to the email.
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