In October we booked a round trip on "Supershuttle" to/from LAX. The trip to LAX was acceptable, on time and prompt. The return trip was a fiasco. We had to "Hail" our own shuttle from traffic (no rep was there), went thru 3 of them including one marked "supervisor" before one would take us to Santa Clarita.
Be advised that these vans are PERSONALLY OWNED! The van smelled like an ashtray, had packs of cigarettes on the dash. The fuel gauge read 1/4 of a tank. After asking the driver if he had enough fuel to make it to our destination he said he has been driving 14 hours that day! We had to engage him in constant conversation to keep him awake. He drifted over the lines, made sloppy lane changes (overtired for sure).
I reported this to super shuttle the next day. No follow up was done, when I checked back with them, they KNEW NOTHING. The entire complaint was "swept" away.
On May 6th -14th we tried them again (thinking ONE bad driver is not the company). ANother mistake. While the pickup at home went well, the trip from LAX to home was once again a dog/pony show. Once we got a van he was instructed (Van 121) to again circle the LAX area for more passengers. We already had 2 couple (4 people) on board.
We told the operator that we are paying for transportation home NOT a tour of LAX and it's areas. The driver once again asks to leave LAX and once again informed to circle the pickup areas for more passengers. We spent 35 minutes inside LAX going around. Combine this with listening to the "Company radio" blasting it's traffic and a tired old van with bad shocks and wandering front end, this was hardly what we paid $62 each way for.
Bottom line, Supershuttle has demonstrated that THEY DONT CARE. You're just another piece of luggage to them, not a jet-lagged, tired traveler that wants to go home. Avoid these people, there must be better "for hire" transportation available in the Los Angeles area.
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