I received my Sprint phone bill and there was a charge for an international call made to United Kingdom through USBI. It was supposedly an 11 minute call for $25.96. I was furious! I never made this call.
When I called USBI to dispute the call, they said it was a charge made from accessing one of their client's websites, but they could not (or would not) tell me what website was accessed. When I asked them to at least tell me some of their clients web addresses so maybe I would have an idea of the type of site that was supposedly accessed, they said they would not give out that information because of privacy issues.
Privacy issues??? My God, I was charged $26 for an international call that I wasn't even aware of. I believe that gives me the right to know who billed me!!!
Anyway, after several calls to USBI and getting very upset with them, they said they would issue a credit for that amount but that it may take a couple of billing cycles to go through.
I called Sprint and let them know what happened and they put the call in a dispute status, so I don't have to pay for the call. Sprint also told me that if the credit didn't come through after two billing cycles from now, to call Sprint and they would handle it.
This so stinks to high heavens and I for one am highly p*ssed off that this can even happen.
0 comments