We signed up for Dish Network through a Windstream bundle that had a lifetime price guarantee. We thought we were getting a great deal. The tech who came to install our equipment ran cables through our backyard, all the way from the back of our house to a large garage we have back by our alley. The cables ran the entire length of our yard and we were told that they would be buried and out of our way within a few days. A week went by and I called, got the run around of talking to several different reps on the phone and was finally placated and told it would be taken care of. Two more phone calls and a month later, we still had those cables running through our yard. We could not mow our lawn, our children were tripping over them, and I fell down with a basket of laundry when I tripped on them. We'd finally had enough and called to cancel the services due to failure to complete the installation.
A couple of weeks later, they sent us a bill for $450 for early termination of our contract even though they couldn't complete the installation. My husband called the company and spent 45 minutes getting the run around on the phone and was finally told we needed to send an email to the customer service department. I just sent one and I won't be surprised if I don't hear back from them. They keep sending us a bill in the meantime.
0 comments