Our company subscribed to Fleetmatics vehicle tracking system almost two years ago with a three year contract. The first few months were fine - there were no issues and circumstances were status quo. As soon as we had an instance where we needed some customer service resolution, the account went downhill fast. There are several issues that we attempted to address with Fleetmatics and we were ignored on all items. We couldn't get an answer to numerous phone call and email requests.
One of our requests was to remove our account from auto-pay and send monthly invoice so we could pay by check. We wanted to discontinue using the credit card that was being billed. That request was ignored along with the rest of our issues. Eventually, we closed the credit card anyways. We decided that would surely get some attention.instead of calling to check on the payments or answering our numerous requests to send invoices, Fleetmatics sent us to collections AND turned off the internet access.
We have been dealing with this for well over a year and still have no resolution for any of the issues. We will be forced to pay the entire contract despite the fact that the service is not available to us and has not been for months.
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