WNS, the outsourcing company that Avis / Budget rent-a-cars use to handle their worldwide bookings (including the US and Canada), is nothing but a glorified sweatshop. The salaries they pay in Costa Rica are at the poverty level, meanwhile they demand (WNS) from the telephone operators to work non stop, taking phonecalls for reservations, compalints, etc on a back-to-back basis for up to 9 hours a day. Meanwhile the outsourcing company, WNS, keeps on lowering the salaries with ridiculous excuses, such as "this and that bonus doesnt apply anymore". They also promise less call volumes while in reality the volume actually increases. Phone agents there suffer from depression, lack of sleep, shattered nerves, etc. Because of the inhumane way they are exploited by this pathetic Indian company. Meanwhile, they are paying a little over $600 a month for a 31 day salary, fully aware that in Costa Rica, being one of the most expensive countries in Latin America, that salary is not enough for anyone to survive on.
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