This company had good customer service prior to placing my order. Unfortunatly is stopped once the order was received. Not only was I charged $60 by my bank because it was an international company that was receiving the funds, but they never bothered to inform me of the fact that. They claim they are based in New York.
Once I received the order, I looked it over carefully. The bags were moldy, and very obvious fakes. I contacted the company and told them I would be returning the entire order. They agreed to a full refund. At my expense, I returned the bags. The shipment was delivered, with confirmation by FedEx. I waited a week for my refund. I contacted the company via email. They claimed they did not receive the packages. I gave them all of the delivery confirmation information. She said she would look into it. I continued to contact them to find out when I would be receiving my refund. She delayed communication with me by saying she was filing a report with UPS. I didnt ship UPS. I shipped FedEx.
I called and spoke with "Tammy". She gave me attitude and hung up on me. Then refused to answer the phone when I called back.
They refuse to give me a refund because they claim they never received the package. Everyone PLEASE BEWARE - You will not receive Authentic handbags, and you WILL NOT receive a refund.
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