Complaint / Review
Staples
Ripoff will not honor guarantee

I bought a plastic carpet protector for a chair in March. The plastic protector is gauranteed for life. My protector started cracking real badly.

I returned it to the Frisco store, but they said that I had to send it to the manufacturer, that they wouldn't have anything to do with it. It cost $16.

When you buy a automobile from a car dealer and the car needs guarantee work done to it, does the dealer make you send it to the manufacturer? Of course not!

But Staples locally and the corporate help desk won't help me in any way. I hope you carefully reconsider buying anything from a company that deals with customers like this!