I was contacted by a company used as a tool (I missed writing the name down). The consultants name was Angel Nickel ID#4957,1-800-278-7009 on Dec. 26 2003. I went through several recordings of what I was agreeing to try as a service and what I did not want to try. I was given the tracking # 0236388. I was to have 10 days to look over the information I would receive on UTalk Unlimited. If I did not want to continue the service I would be refunded the $1.95 withdrawn 12/26 processing fee and the initial cost of $139.90 that ended up being withdrawn 1/08/04 since I never received any information to have a company # to cancel the service. I was suppose to receive $200.in gas vouchers just for trying UTalk service.
I received a postcard in the mail from UTalk Unlimited stating their Customer Service # changed to 800-207-0174. I have been calling it almost weekly. When I asked why they could withdrawl from my account but can't credit my account back I just got a run around about how its handled at their corporate office by refunding with checks but only they have access to contacting them. I am given the same line that "a check has been issued" BUT when you make them give you definitions of thier wordy answers you find out "but not cut and mailed". I am told each time "you will receive your check in 6-10 days" and talk to me as if I'm crazy when I tell them I've been told that since Jan.
I spoke to an Andrew ID#6117 on 3/24/04 and finally got the names of 2 supervisors, Josh and Martin (who only work on weekdays). When I asked Jessica, ID#5357, on 4/8/04 to speak to one of them she stated "Josh was on another line and would only tell me the same things".
This is where it stands as I type. Please let me know if there is still hope of getting back my money that was taken from me for a service that was never provided to me.
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