Complaint / Review
OneLink Communications
OneLink doctored a recording to fraudulently state authorization was granted

On 6.8.11 a representative from OneLink called my office and
claimed to be an AT&T Representative. My husband/business partner
talked to her - we both remember the call. After a brief discussion, she
asked him for his Social Security number (phones are for our business) at which point he realized that it was
indeed not an AT&T rep and that someone was trying to scam him. He
told her he would not give her that information and then hung up.

We did not scrutinize our month bills so three months passed until we finally realized that they had billed us anyhow without authorization until my normally $300-ish bill arrived at $2700. We contacted
AT&T, USBI who bills for OneLink and OneLink to get reimbursed.
Incredibly, 24 hours after our initial call to OneLink they produced a automated conversation where a robotic voice is asking my husband to questions and his voice is edited in answering "si" to every question! He never spoke to an automated
voice! The last thing my spouse says in the recording is that he will not
give that information over the phone and hangs up.

OneLink refuses to reimburse
the charges and USBI will not take responsibility for billing or
reimbursement. AT&T was very understanding because we have multiple
phone lines for our business and the only number that was slammed was the number that is
published. That made it very apparent what had happened. AT&T
reversed their charges which were incurred because the slamming put us out of
contract with the way phone lines have been set up for the past 3 1/2 years.

I reported OneLink and USBI to the FCC, the FTC, the BBB and I called Tamarac's local police department to file an theft, identity theft and illegal recording case. After scouring the internet this afternoon, I have found dozens of websites that have hundreds of complaints. This company has apparently done this to countless people. I find it infuriating that the FCC has not put them out of business and even more infuriating that AT&T will allow such an unscrupulous company to bill their customers.

If a class action suit ever comes to fruition, I want in. These folks are grifters and thieves, plain and simple.