The business and its president failed to do what they promised to do after receiving money. Dishonest and unprofessional. When receiving customer's to inquiry and feedback, its president said F*ck to customers and hung off the phone twice. When they know customer would file a complaint online and with BBB, the business threatens in email if they see any reference of this matter, they will sue the customer.
When the business found the online complaints, the business emailed the customer saying the complaint "is written in a very broken English by someone who must not done well in College". It's a very clear discrimination against foreigners.
When the business was notified by the BBB, the business and its president emailed the customer asking for $350 for THEIR ATTORNEY FEES and remove BBB complaint and all online reference by Aug. 17, or they will file a law suit against the customer, plus report to the police, immigration, customer's school and internet service provider.
Then the business's attorney sent a letter to the customer, asking again to remove all the honest complaints, or they will sue the customer. They said the customer was not the business's customer while evidence proved they received money from the customer and in the their email the business clearly wrote "pick up service".
Horrible service provided along with Discrimination, Intimidation, Insulting, Threatening. BE AWARE!!!
Hopefully, this kind of bad experience won't happen to other customers any more. This kind of people or company is a shame to the community and it doesn't show the good spirit of America business at all.
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