The president of this business said to us on the phone while we did not use any bad words but just complaining about his dishonest, unprofessional service. He also sent an email to us insulting us. He said we should not complain to him for failing to do what he promised to do in our agreement but 'make your complaint to the shipping company or next time, indicate that you require a signature as most normal human beings are capable of.' He even threatened us that 'If we find any reference to this matter online in any Chinese forums or otherwise, we will be filing a libel suit against you.'
We felt very disappointed about this shameful person and nasty behaviors. Since when in the States, customers can't call business to complain about their service? How can he said I was harassing him when I called him 3 times because he hung up my phone the first 2 times and saying to me? Since when in the States business can say to their customers? Since when in the States the recipient needs to call Fedex for a signature delivery but shipper does not do that when sending the package, especially he promised to do it? Since when in the United States customers cannot talk about their bad experience with a business company or he will face a law suit?
Everything started on on July 8th when my husband and I met Keith Curran, president of Business English Solutions International, LLC and PandaVisa.
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