Usacomplaints.com » Shops, Products, Services » Complaint / Review: Pacific Avalon Yacht Charters - Pacific Avalon Wedding worse then the Titantic!. #713725

Complaint / Review
Pacific Avalon Yacht Charters
Pacific Avalon Wedding worse then the Titantic!

My Soon-to-be husband and I loved the idea of getting married on a yacht, so we looked at numerous companies that offered these services... Come to find out there are many! After looking at several yacht companies we decided we loved the "Ambassador" and booked with them, PACAFIC AVALON YACHT CHARTERS.

Our wedding day was July 23 we booked an open bar with beer & wine from 6-10pm. When my bridesmaids and I stepped onto the yacht @ 5pm we noticed it was very hot and stuffy and I was supposed to be putting on my wedding gown at this time, after getting my hair and make-up professionally done. But it was very hot in the bridal suite and the yacht, so the photographer said we should turn off the lights in the bridal suite to cool off the room. The yacht company also had a blue industrial fan in the bridal suite to help cool it off... (Blue industrial fan, weird Right???)

The wedding ceremony started and 20 minutes later the yacht lost all power, engines died in the Newport harbor, we crashed into 2 yachts, 3 times total, causing thousands of dollars of damage to the other yachts, and the Pacific Avalon Company never even informed myself the Bride, or the Groom of what was happening or informed my 120 GUESTS that we were going to crash into other yachts! No precautions made, we had children, and babies on the third floor while we were taking pictures! But no warning or anything from the DJ or the Yacht Caption or crew!

This company was very unprofessional and very unsafe to not inform the guests. The wedding was a total mess; Pacific Avalon ruined my wedding day. Besides the yacht having huge Un-operable problems, the air conditioning and lights were not on during my ceremony, my guests were so hot! (Trying to conserve generator power?) they also served the wrong dinner, never placed the centerpiece I ordered for the sweetheart table on the brides and grooms table, played the wrong ceremony song, only played 4 songs total at the reception, never had a money dance, a bouquet toss, garter toss, and kicked us off the yacht early after MY GUESTS fixed their engine and got their yacht docked!

Not to mention numerous other operation problems, customer service problems, run out of beer/wine for a paid open bar for 4 hours etc. It was completely ridiculous and I regret ever booking my wedding with them. Lastly, the captain never even signed our Marriage License, so we still are not legally married! Any future Brides, please dont book youre wedding with this Horrible, Unprofessional, Lying, Cheating company! It was the worst mistake of my life, the wedding I always dreamed of, Pacific Avalon and the owner Jon, RUINED my beautiful wedding!


Offender: Pacific Avalon Yacht Charters

Country: USA   State: California   City: Newport Beach
Address: 2901 W. Coast Hwy. suite 160
Phone: 9496738545
Site:

Category: Shops, Products, Services

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