Use them if you want, but here is my experience with east movers
(eastmoving.com).
East moving company states in their agreement: We are a REAL moving company! We use
Our trucks and we make sure that our customer's moves go easy and smooth and of
Course we get you delivered quickly! WE GIVE YOU A FLAT RATE based on your item
List. This should have been my 1st warning if they have to say they are a real moving company, they are probably
Not.
Arranged the long-distance move with Debbie at east movers ([email protected] 561-935-9495 or
866-630-8440). She was very nice and responsive I often received emails well outside of normal business hours from her. This was until she collected a $615 deposit via my credit card. After the
Deposit was made, she moved onto the next victim. Beware.
The day before the scheduled pick-up I received a call from Ronnie, who identified herself as
Being from the moving company to tell me the pick-up had been rescheduled
From Monday to Tuesday. Tuesday I received another call from Ronnie saying they needed to reschedule until Wednesday.
Wednesday I received a call several hours after the appointed time from the actual driver, who in
Broken English wanted to know the pick-up address. Alarm bells were going off loud and clear by
Now.
When the driver finally did arrive in an ancient, plain, unmarked truck he had paperwork from United
Moving Services. He tried raising the price from $2460 to $3700 saying there was additional
Items not on the inventory (there werent) and additional packing supplies were
Needed (everything was in boxes). I refused and asked to speak with his supervisor.
Next, I received a call from Katie at proud American movers ([email protected]
305-222-7713) with a lower price, but still more than $800 over the original
Estimate. She said they would not load the truck until I agreed to pay this. I
Refused.
They next day, I received a call from James Hattfield (305-222-7713) who said he was from east
Movers. At this point, it could have been anyone. He wanted to know why I refused the new price (duh!). He refused to refund my deposit, saying all deposits are non-refundable.
Thursday I initiated a fraud dispute against them with my bank. The bank said this type of fraud is common and assured me they would get the deposit back. Friday the money was
Back in my account. I have also filed formal complaints against east movers (or
East moving, whatever they are calling themselves at the moment) with the
Better business bureau and the department of transportation.
Arrangements were been made with Bekins moving to my total satisfaction.
Avoid east moving company at all costs.
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