On 9/16/10 our power got turned off by dayton power and light our son has asthma real bad our son had three asthma attacks the same day so we had to rush and leave our home to stay at my husbands mothers house. On 9/20/10 i took my son to his doctor for his asthma, we got there at 10:30am his doctor checked him over i told him about our power and he faxed the paper at 12:45 it still took them til almost 12:00am to come out my son had two more asthma attacks i had to have my husband take our son back to his moms til the guy came out to turn us back on. I had to stay in a dark house all alone. When the guy came out he was very rude when he spoke to me he was so rude i got scared and went to my neighbors house and called my husband to hurry up and come home. When i was talking to my husband he got rude again and said no let me talk to him so i let him talk to my husband and he got rude with my husband on the phone. What is so sad about the whole thing is this, we have never missed a payment we might have been late a few times but we always paid our bill. We thaught we would miss one payment because we have not been able to take our boys to the county fair in three years we did not think it would hurt anything, so we missed our payment this month. I wish there was another dayton power and light company because i would switch in a heart beat! I was at my mom's place with my son, because he has asthma. The phone rings, and it's my wife and she's telling me to come home now that DP&L is here and the man is threatening. I say that i'm on my way and to let me talk to him. I was talking to him and he asked me where the "fucking" meter was at. I asked what he meant, and he replied - quot;quit playing games"! I told him that I don't know anything about the meter. He said "where's the fucking meter"? I said that I don't know anything about the meter. He said that someone had stolen the meter from the house. I told him that we had been staying at my mom's for the past three days, because we had no power and someone had broken into our home. He says - quot; I don't give a shit about that, I want the fuckin' meter so I can turn your power back on, just be honest with me, and this won't get nasty"! I said that I don't know anything about a meter. He replies - " Is this the way it's gonna be"." I am going to call the police and detectives out here and this thing is gonna get nasty"! I told him to go ahead and call them and that I know nothing about the meter. The very next day, I called DP&L and asked them who the guy was that turned our power on. They said that they can't give that information out. The woman asked me why I wanted to know this. I then told her that this guy had made a scene in front of our neighbors and accused us of stealing the meter. She then said that she would have a supervisor call us, but they never called. I really don't appreciate being made to look like a bad person, when I have been a customer of DP&L for 18 years, until this ASSHOLE came and caused this unwarrented scene. I advised DP&L that I was filing three=3 separate complaints, but, we have resolved two=2 of the issues and so only one=1 was filed. This complaint involves more than I care to spend all day typing and filing, because there was a lot more that happened on this day involving DP&L and their unfair practices. This individual had turned the power back on after installing a new meter and didn't even tell us that it was on and my wife was in the house totally in the dark, for three=3 hours, until I returned home and discovered it and turned the breakers back on. This is not right to be treated this way, when I have been a loyal customer of theirs for so long of a time period.
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