When I placed my order for phone and internet services I specifically kept repeating to the rep, Jason, that I did not want a contract, only month to month service.
The next day I got a confirmation email from QWest indicating that I had signed a 1 year agreement.
I immediately called them and spoke to a rep named Thomas Moore, he said the problem was resolved, I asked him if I could get any documentation of this.
He then sent me a email, complete with mispellings, typos, and incomplete sentences, indicating that this was my new "agreement" with Qwest.
I asked him if he had a supervisor, he told me that Jerem Johnson was his supervisor, however Jerem does not speak to customers and becomes extremely angry when things do not go "his way.
I told him that I would either speak to a supervisor or the FCC, we argued for almost 20 minutes.
Finally a very angry black person got on the phone and identified himself as Jerem.
I thanked him for taking my call, his response was " don't you even start with me BOY" and then he proceeded to really get angry.
I asked him why he even took the call andf his response was that it obvious that I was so Fing dumb he wanted to tell me how to spell FCC.
Then he hung up on me.
I have of course filed a complaint with the FCC and seriously doubt these people will really get away with ripping me off.
Just find it shocking, the first rep tried to rip me off.
Thomas told me that he does not worry about losing his job, qwest will back him ALL THE WAY, irregardless of what he gets caught at.
The third one was so angry he dared me to try to stop him.
No real company could operate like this, only a monopoly company, that is a failure in their own industry
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