My home and neighborhood sustained catastrophic damage from an F4 tornado on March 22.
Fema came through and declared a disaster. My insurance company came to assess damage and I received a check which was addressed to myself and Citimortgage. I called Citimortgage and got what one would assume to be a fairly simple progression of what would be done. They sent out a packet of info within approx. 5 days and I signed the check and sent it to them on May 11.
This is where the fun began. Because I was using a general contractor to orchestrate the repairs, he had to send in what we thought was the needed info. Each time I called Citi, I found out something else that they needed or that the W-9 needed correction. This portion of this joyous experience lasted about 4-5 weeks. The only way I found anything out was to call them, which I was doing pretty much every day.
Then approximately 4 weeks ago, I spoke to one of the "specialists" who came up with something entirely new needed.By then I was nuts! A couple hours later, Lisa called from Citi and stated that the info I was given that morning was incorrect and that everything was in order to process a first check and that because of all the delays she would get it rushed to me by Thursday or Friday of that week. Never arrived.
I again called and asked to speak to a supervisor and was transferred to a resolutions specialist named Cathi (with a C and an i). She was very compassionate and told me she would personally make sure a check was rushed again by the end of that week. When nothing arrived I called and spoke with James (Thursday before 4th of July). He was rather rude but said that a check was being made out and it would take 5-7 days processing not counting the holiday weekend. So expect it by Thursday or Friday following the 4th. For grins, I called Tuesday after the 4th and spoke with Patricia, same thing 5-7 days processing! I called a number given to me by Fema for Legal Assistance. Mind you, all my calls stated 5-7 days processiong for all issues.
The Lawyer assigned was very nice and did a conference call with another "specialist". He stated that he was my legal counsel. For some reason, she stated that a check would be sent per FedEx the next day and was given a routing number. It was a fluck! That was just the first 1/3, still need inspections and probably they will all take 5/7 days processing. I have had a reassessment of damages and expect another check and I can see that the whole farse will start again. It has been close to 3 months since the damage and in reality, experiencing the tornado was easier than this awful Citimortgage farse.
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