I cannot say I am pleased with the CS at Piperlime.
I called today to check on the status of a return and was treated poorly. Order # 13WV5XX, for a pair of Kids Keen Targhee shoes.
The first rep I spoke with asked many questions and could not even find my order, she stated that it maybe in the "old system" and she did not have access to it. This seemed as if it was a huge chore for her to accomplish.
She then transferred me to another rep who could see the order, but only told me it takes "30 days to process a return" I told him it had been at least 30 days, he asked "what was the date it was sent?" I told him I would need to call my wife for an exact date it was sent.
He then told me the item was no longer available, which I did not believe. It only took me a minute to find them on your site: http://piperlime. Gap.com/browse/product. Do? Pid=681077002&tid=plfr1r albeit in a different color. I feel like he was trying to blow me off, and get me to hang up the phone.
I was treated by your CS reps like they were doing me some kind of favor and I should be grateful, even by the floor manager named "Patsy".
These shoes were a gift from my sister for my daughter. She had an exact pair of the same shoes, in a smaller size. They lasted until she outgrew them and she wore them all the time.
The pair we returned developed a large hole in the bottom of the shoe, not from wear, but from a manufacturer defect. This occurred after she had worn the shoes for less than a month. Here in wet and rainy Seattle, WA, a pair of shoes with a hole in the bottom is worthless.
I cannot say I am impressed with how your CS handled this matter, and I will take this into account as we do our holiday shopping this year. Although you won't miss me as a customer, I am willing to bet you will miss my sister and my mom. She'll be getting a 38.33 credit back to her Visa for this purchase and when she asks why I will explain to her my experience with your staff. I am sure she will be upset with the "gift" she gave us.
This may seem like a long message, but I only spent as much time constructing it as I did waiting on hold with your CS reps.
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