We purchased an ADT alarm system and paid extra for additional coverage. We signed an service agreement for ADT to provide monitoring for that address. We moved and called to terminate service. We were told to send a letter and everything would be OK.
We have received bills about every 6 months since. We have called and attempted to rectify the situation and been told that everything would be taken care of. Now, they say there is an early termination penalty, even though we signed an agreement to provide service only (or so we thought) and paid cash for additional hardware.
This is unfair and should be considered fraud.
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