I cancelled my membership on the 17th of May but they had already shipped the product. I called on the 18th of May, received a RMA# was told as soon as they received the product back, I would receive my refund within 7-10 business days. As soon as I received the product, I returned it via UPS. Perfect Skin received it on the 26th of May. I called on the 3rd of June and was told the product had been received, refund of $87 was approved and to give it about 3 more days. I then called on the 13th of June and was told it takes 15 business days to receive a refund. It has now been 19 business days since Perfect Skin received the returned product and I still do not have my refund. I have sent several emails that they do not respond to and called twice. I will be calling again today. Their website states that you can cancel your membership online which I was not able to do, I was told I had to call. Their website also states immediate refunds if you are not happy with the product which I was not and informed them of that when I initially called for the RMA #.
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