In April I responded to an internet ad for tax services. Mr. Matthews offered me a two-year membership for the price of one, which totaled $805.95. He told me that NADN would be sending me my Official Client Services Kit. He said I should receive the kit within 7-8 business days and would be contacted by the company appointed client tax consultant.
June 6 I called NADN and asked why I had not received my kit. I was told that I should be getting it any day. I expressed my dissatisfaction with NADN services thus far. They told me to fax in my taxes so the company could review them, which I did. They indicated that I would receive results within 10 days.
I received my kit on June 7. On June 18 I received a call from Holly Rolland, my client tax consultant. She asked if I had any questions regarding my tax review. I explained that I had not heard anything yet. After checking, she told me that records indicated that I had canceled my membership. I told her I had not canceled, that I had only expressed my dissatisfaction. She also indicated to me that they had received my taxes and they were being reviewed. I then brought up my concern over the fact that my 30-day trial period (within which I could cancel my membership and receive a full refund) was almost over yet nothing had been accomplished. She told me I could still get my money back because I had a year to cancel and get a refund if I was not happy with the services.
On July 2, I called Holly and left a message that I had not heard anything on my tax review, and requested she call me. I never received a response. I called again a few days later and got no response. Later in the month I called the Customer Service Department and explained my situation. They gave me several phone numbers and extensions. I called the numbers and was told to call another number. This went on for several calls, until I reached the tax review department, where I spoke to Harriet. According to their records the 2000 return was being reviewed. She said that it had been referred to a different group because it was for a prior year, but that she would try and get it processed within a week.
On August 16, I called and spoke with Tina and expressed my frustration. I said that if this was the kind of service I get, I would just cancel. She gave me the number for the tax review department. I called and was put on hold. After 5-10 minutes I hung up. From August 16 to September 25 I made several calls and could reach no one. I left messages and got no return calls.
On September 25, I called the customer service number and reached Tina. Tina started to give me other numbers, and I explained that I had been through the 'phone number run-around" twice before, and I did not want numbers. She told me that if I wanted to cancel I would need to put it in writing and fax it to the company. She gave me the fax number.
Shortly after this I received a call from Gary Allgood, who began to discuss a tax strategy plan. He said that if I was to invest $2995 he could set me up with a tax savings strategy where the IRS would give me a tax credit of $5000 and a tax deduction of $5,475. He assured me that I would not only get the benefit for my 2000 taxes, but my 2001 as well. He told me to fax them in also. He then requested the routing number, so as to be able to make an electronic withdrawal from my checking account. I told him I didn't want to do this until I had more information. He said that nothing would be final until I signed the contract, but he needed the account numbers in order to set it up. I said OK. With the understanding that nothing was final until I signed the papers.
Around the middle of October I got my statement from the bank which indicated that $2995 had been taken from my account. I called and eventually reached Allgood on October 22, and asked why the money had been taken from my account when I had yet to receive the paperwork to review. He explained that that was how it worked. He assured me that if I was not satisfied after I looked over the paperwork I would get my money back. A week later the paperwork came in the mail.
The paperwork consisted of a contract and promissory note for me to sign. That contract indicated $2495 of my money would serve as a down payment towards a website business (Mall for All) The promissory note was for $7980 to be paid in 8 years to Advantage Management Financial Services.
At this point I realized that this was not what had been represented to me.
I called Allgood and left a message for him to call me back. I have never heard from him.
At this point I am convinced that your company does not deal in good faith and that you misrepresent your services.
Considering that you have $3805.95 of my money and I have received nothing but your client service kit (which I will be happy to return to you), I request my money back.
Don
Leon, Kansas
U.S.A.
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