Basically, I ordered 10 shirts for "same day" delivery. Upon pick up the t-shirts were terrible quality. The heat set material did not adhere to the shirts and they looked like they had been worn. I explained to Julio the salesman that I could not sign off on the shirts, as they were in terrible shape. He agreed, and said it looked as though something was wrong with the machine. I asked if I could take one shirt to show my boss and he said that would be fine, and if my boss didn't like it to return it and we could try and reprint more in time or I could get a refund. At no time did he ever say that by taking one I was signing off on all of them. I even explained that I didn't want to sign off on them. The next day I called to let Julio know that the shirts were needed for the morning and thus, could not be reprinted in time, so we would need a refund. I left a message with someone because Julio wasn't around. Now I can't get a refund and I didn't get any t-shirts. The company said they'll reprint them, but I needed them the day I printed them. Hence the rush job, hence the extra cost. Now I have paid for nothing and they won't return my money.
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