This can be a backup of the notice I published for their customer support. Don't spot an order with one of these individuals. I believe I'd not need gotten a reimbursement had I not endangered to visit the greater business agency.
Expensive from you flowers.com, on 5/6 2 days before Mothers day I ordered flowers for my mother to be delivered on Saturmorning or Saturday. While Sunday arrived around I named to determine when they were shipped. The blossoms weren't sent to my surprise your organization stated that they'dnot be shipped for mothers day. I had been annoyed and that I have experienced this occur once before from the diverse location they returned my cash and delivered my blossoms out. Nevertheless, the one thing you had been prepared to do was to update the purchase despite the fact that I requested to get a reimbursement and that I was advised no. And so I had no additional option but to allow you to redeliver the blossoms. Obviously she did not have them on Friday or Wednesday. I simply named your organization on Thursday 5/11 plus they stated these were shipped on Wednesday at 3:30, nevertheless my mom never obtained the blossoms all over again. These were really eliminated from 9 am to abour 5 pm. And there are just 2 people quit at their building the remainder have remaining for that period. The lady I talked to stated she named the florist they were requested from and he or she stated that these were shipped and quit in the doorway since I approved that after I put the purchase. I did so no such factor until there's a computerized check-mark on something similar to that I'd haven't approved that. There's no-where on my bill that claims that both. Thus while I had been on-hold I named my 70-year old mom who lives with my 69-year old dad plus they both stated there have been no plants sent they're buddies with almost all their neighbors plus they didn't obtain them both. I recomfirmed the tackle these were said to be sent to and also the handle was appropriate. The repetition about the telephone stated that you will find 2 people stating reverse issues plus they they'dnot return my income. To me it was an acusation her not believeing me, I stated that I've other activities to complete than to claim about some plants. Obviously I'd be upset the blossoms I taken care of never got to my mom. I'd requested to talk to a boss many times to no avail. The repetition was showing me to relax or she'd remove me. I had been just looking to get my position accross to her, that she wasn't assisting me and that I desired to talk to a boss. She ultimately I would like to talk to a boss and he offered me a reimbursement since when he named the florist they might not provide him any actual info. Used to do not think anymore that my mom might actually see blossoms. You folks truly operate a poor company and that I sreally do not enjoy needing to claim with among your workers to obtain satisfication. It had been only if I stated I'd create a criticism using the greater business agency that she offered me to some boss.
Thanks for destroying my 70-year old moms, mothers day
Debbie XXXXXX
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