This "full-service salon and spa" fell way short of full service, as a matter of fact they could not even perform simple highlights without turning my hair into an orange, blotchy, frazzled mess. This was after two attempts in one sitting to get my hair right. Ann, the lady performing my highlights admitted it was orange but said I would "get used to it". I don't think so. I paid the $95 fee for my highlights and left almost in tears. Ann also stated by judging by how upset i seemed about my highlights that I should probably not get highlights in the future. I have been getting highlights in my hair as long as I can remember and this has never happened to me.
I went home and inspected my hair further only to realize it was much worse than I had anticipated. I was so upset and did not want to have my hair look like this for an upcoming wedding I was to be a bridesmaid in. I didn't even want to go out in public with my hair looking like it did. So I immediately headed to the local CVS to purchase hair dye of my natural color to cover up the atrocity that was my hair. I dyed my hair that evening with okay results. The blotchy highlights were gone, my hair felt much smoother but not all of the orange was out of my hair.
I contacted the owner of the salon Carousel of Beauty, Norma, to get the issued resolved. I stated what had happened to my hair and that I had attempted to fix it myself by dying it. She stated that she would have to see my hair to determine whether she would fix my hair or do a refund. Later that day she called and said she would refund my money. This seemed odd considering she hadn't seen my hair yet but I thought it was okay. She told me to come to her business for the refund but when I showed up she said it was too late and "the books were closed". That was the first time I went in for my refund. The second time I went in for a refund Norma was not there and the employee that was there said that only the owner can give refunds. The third attempt to get my refund ended much worse. Prior to going to the salon for the third time I contacted Norma, the owner over the phone to confirm that she was going to give me a refund. She said that she was still giving me my refund and that I should show up at 12:30 P.M. To pick it up.
Upon arriving at her business she accused me of being a liar and "a little con artist". She said that she had no intention of giving me my refund but she wanted to lure me in to confront me face to face. She stated that she had contacted ALL of the other salons in the town and stated that I was lying about salons to other salons. WHAT??? She also stated that I had been to salons that I hadn't heard of, let alone visited. The only other salon I visited in that town was Jo Mitchell and I only used that salon once before with decent results. I had actually contacted Jo Mitchell salon to try to fix what Carousel of Beauty failed to do at a higher price. So after being called a liar and a con artist, a lady whom appeared to be a friend of the owner who was sitting behind her took out a disposable camera and snapped a picture of me as if I was a criminal. At that point I became angered and stated all I came her for was my refund that was promised over the phone at which point she yelled at me to "get my a*" out of her store.
I was totally blindsided by the treatment I received by the owner. She was very aggressive, and only promised me a refund to lure me in to her store to be confrontational, and the whole time she was slandering me she was pointing at me as if I was a little child. I have never asked for a refund on any kind on work that I have had done on my hair but this salon performed sub par. They really messed my hair up, accused me of things I didn't do, lied to me over the phone, and slandered me in public while taking my picture for no reason.
After that, I contacted the owner by phone and stated that I was going to share my bad experience with others. She stated that "you better watch out about what you say about my business" inferring that there might be implications if I decided to speak openly about my experience with her and her salon. I also said that I would handle this as an adult and that I was going to file a complaint with the Better Business Bureau. She stated that she would sue me if I filed a complaint but I filed one anyway. She also stated that filing a complaint with the BBB was a waste of time and that it never works out in the favor of the consumer. She stated that she knows this from experience. This lady is by far the most person I have ever had to deal with in my life let alone an individual who has a license to conduct business in the state of maryland. I don't want my money back. Apparently she needs the $95.00 more than I do so she can keep it. I just want an apology. No consumer deserves to be treated with such disrespect.
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