I feel like the worst dog owner in the world. Had I read these reviews beforehand, I would never have brought my dog to this facility. Everything I have read here validates the experience that we just had at this facility.
We picked our dog up after a week long stay and upon arriving, she came out to greet us and was bleeding so badly that the blood was spattering on the floor, walls, etc. There was dried blood on her back, even after she had been "bathed." Supposedly, she was "fine" the entire time before picking her up - it just so happened that she developed an injury that burst as soon as we arrived. An employee said that they drew the owner's attention to the site of the injury earlier and he said "she'll be fine." We then noticed two abrasions on her upper lip, which we now believe to be muzzle marks. We had to bring her to the vet hospital (affiliated with the business no less) to have her injury shaved and bandaged. We left with pain meds and antibiotics because she was running a fever. To the vet's credit, we were reimbursed and told that our animal was "very well cared for " while at the "resort."
When we called to get details from the owner about our dog's injury (he wasn't there when we picked her up), he became volatile and aggressive on the phone, telling us that he did us "a favor" having our "high maintenance" dog at his facility.
I am not sure how this place can be in business after reading these reviews, but I am truly horrified. Our dog is a hurricane rescue and has been subjected to enough trauma. I feel like we put her in harm's way by bringing her to this facility. Something needs to be done. This business is not BBB affiliated, so I'm not sure if there's recourse there. If a daycare facility were treating children this way (as people have described here) it would have been shut down in a heartbeat. If anyone has any ideas/information, please post.
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