The notice addressed to Excellent Wolf Lodge Corporate AND Niagara.
I stayed in the GWL Niagara on Monday April 4th with my spouse and 3 kids. 2 of these kids were honoring their birthday there once we do annually for that previous 5 years which visit was an enormous frustration. I'm ACUTELY upset using the insufficient problem or verification with respect to the GWL group in Niagara. Upon sign in, at near to 1 pm we were informed we'd possess a small delay however it "really should not be too much time" by our assistant. We chose to have meal in The Antler Shanty to put on out a little. Lunchtime arrived and went without any demand our space and so I remained within the waterpark WITH MY BAGGAGE until 3:58 pm. No body described that I really could shop my baggage in a safe region and so I also might benefit from the waterpark that I'd simply paid big-money for. After I LASTLY joined my room I used to be welcomed by having an OVERWHELMING odor of air freshener to that we am EXTREMELY sensitive and had an asthma episode from and also the two birthday deals I'd requested online hadn't been sent to the area, just one had. I named to Customer Support instantly and was informed they were also hectic at the front end table but somebody might return to me. Ultimately they determined they hadn't billed me for that two packages despite I particularly described towards the woman at top table that there must be TWO deals. I returned as much as the assistant after many efforts to achieve them by telephone at 6 pm to once more note the birthday deals and also the air freshener problem to that we was informed to cover the 2nd 69.00 bundle, I cheerfully did nevertheless when I described the air freshener again it had been shrugged off with no problem. The guy at the front end table simply stated, "that is also poor, we do apologize". Fast-forward to after supper, we went to sleep following the tale within the reception, we'd a Hair Bedroom Collection and 3 kids so we had a need to make use of the take out couch. I called downstairs for just two additional cushions and was informed they'd be immediately however they never came. I waited up for around one hour for that cushions. There have been additional small factual statements about our space that following the primary 2 situations went totally ignored I simply quit mentioning since I didn't be seemingly ready to obtain a reaction beforehand. The bathtub didn't drain correctly or connect precisely for that kids to truly have a bathtub, the bathroom wasn't eliminating correctly and we'd excessively noisy and lively neighbors delayed in to the evening. I did so head-over to Customer Support upon check-out since the top table had just one individual operating and he was back drenched with clients. The lady who had been operating there got down my info and published my problems on the bit of document and guaranteed me that somebody might contact me. It's today Friday and we've not been approached when it comes to this issue.include insult to damage, a fellow visitor relayed a tale in my experience about how exactly he'd waited 3 hours for his space being unsure of concerning the safe baggage region so when he reported concerning the wait he was IMPROVED to some Regal Bear Collection in the exact same space we'd experienced!!! Overall I invested OVER 700.00 to become handled just like a second-class visitor after a long time of devotion to Excellent Wolf Lodge Niagara Falls and that I am beyond furious. I'm tricked and faked out-of my money with little to no regard for my patronage. Till this time I've been happy using the customer support at GWL but this time around I'm really unhappy. I've usually known GWL to customers and pals however now personally I think the customer support element which was therefore respected previously might be sliding significantly. It's no further about satisfying people and wishing they return over and over and much more about getting as numerous dollars while you may and make certain we spend spend spend.
I'd prefer to note after 5 years of not the best food Within The Antler Shanty they've walked it-up a great deal and that I was happy with this foods and also the dinner discount deal provided.
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